Welcome to MyMobile (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed responsibly.
This Privacy Policy explains how MyMobile collects, processes, stores, and safeguards your personal information when you visit our website, create an account, browse products, place orders, communicate with our customer support team, subscribe to our marketing communications, or otherwise use our services.
Your privacy is important to us. We believe that transparency is fundamental to building trust with our customers. This Privacy Policy explains what information we collect, why we collect it, how it is used, the choices available to you regarding your information, and the measures we take to protect it.
By accessing or using the MyMobile website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and services.
MyMobile is an online retailer specialising in the sale of:
We primarily serve customers within Sri Lanka while continuously improving our online shopping experience through secure technology and responsible data management.
Depending on how you interact with our website, we may collect different categories of information.
When you create an account, place an order, contact us, or subscribe to our services, we may collect:
To process your purchases securely, we may collect payment-related information including:
For your security, MyMobile does not store complete debit card or credit card numbers. Online payments are processed through secure third-party payment gateway providers that comply with applicable payment security standards.
Whenever you visit our website, certain technical information may be collected automatically, including:
Our website uses cookies and similar technologies to enhance user experience.
You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
We collect information through several methods including:
You voluntarily provide information when you:
Certain information is collected automatically through:
We may receive information from trusted third-party service providers including:
We collect personal information only for legitimate business purposes.
Your information may be used to:
We analyse website usage to:
With your consent where required, we may send:
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
We use information to:
Where applicable, MyMobile processes personal information based on one or more of the following lawful grounds:
We respect your privacy and do not sell your personal information. However, we may share your information with trusted third parties where necessary.
These include:
To securely process online payments.
To deliver your purchases accurately and efficiently.
Including providers responsible for:
Such as:
Where disclosure is required by law, court order, regulatory authority, or law enforcement agency.
Some of our technology partners or service providers may process information outside Sri Lanka.
Where personal information is transferred internationally, we take reasonable measures to ensure that appropriate safeguards are implemented to protect your information and maintain standards of privacy and security.
Protecting customer information is a priority for MyMobile.
We implement appropriate administrative, technical, and physical safeguards designed to protect personal information from:
Our security measures may include:
While we strive to protect your information, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials.
You agree to:
MyMobile shall not be responsible for losses arising from the unauthorised use of your account resulting from your failure to safeguard your login credentials.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
Once information is no longer required, it is securely deleted, anonymised, or destroyed in accordance with applicable laws and business requirements.
Depending on applicable law, you may have the right to:
We will respond to legitimate privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.
If you voluntarily submit product reviews, ratings, comments, photographs, or other content through our website:
Please avoid including sensitive personal information in publicly visible submissions.
Our products and services are intended for individuals capable of entering into legally binding transactions.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by applicable law.
If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to remove such information.
Our website may contain links to third-party websites, manufacturers, payment providers, social media platforms, or other online services.
These websites operate independently from MyMobile and maintain their own privacy practices.
We are not responsible for the privacy policies, security measures, or content of external websites. We encourage users to review the privacy policies of any third-party websites before providing personal information.
Customers may choose whether to receive promotional communications from MyMobile.
You may opt out of marketing emails or promotional messages at any time by:
Please note that even if you opt out of marketing communications, we may continue to send transactional messages relating to your orders, payments, deliveries, warranties, account security, or other essential service notifications.
MyMobile reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our business operations, legal requirements, technological developments, or industry best practices.
Any updates will become effective immediately upon publication on our website unless otherwise stated.
We encourage customers to review this Privacy Policy periodically to remain informed about how we protect their personal information.
The “Last Updated” date at the beginning of this Privacy Policy will indicate the latest revision.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way MyMobile handles your personal information, please contact us using the details below.
MyMobile
Address:
Divine Cell Care (Private) Limited. No. 3-40 B, 3rd Level, Majestic City, Colombo 4, Sri
Lanka.
Email: Info@mymobile.lk
Telephone: (+94) 713 365 365
Website: www.mymobile.lk
We are committed to addressing privacy-related enquiries promptly and professionally.
By accessing or using the MyMobile website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.