At MyMobile, customer satisfaction is one of our highest priorities. We are committed to delivering genuine, high-quality mobile phones, accessories, and electronic products while ensuring a transparent and fair shopping experience.
This Refund Policy explains the circumstances under which products may be returned, exchanged, repaired, or refunded. It also outlines the responsibilities of both MyMobile and our customers throughout the return and refund process.
By placing an order through the MyMobile website, you acknowledge that you have read, understood, and agreed to this Refund Policy together with our Terms and Conditions and Privacy Policy.
This Refund Policy applies to purchases made directly through the official MyMobile website.
It covers:
Products purchased through authorised third-party retailers, marketplaces, or distributors may be subject to their own return and refund policies.
MyMobile is committed to:
While we strive to ensure every order is accurate and complete, certain situations may require a return, exchange, repair, or refund. This policy explains how those situations will be handled.
Customers may be eligible to request a return where:
All return requests are subject to inspection and approval by MyMobile.
If you believe your order qualifies for a return, you should notify MyMobile as soon as reasonably possible after receiving the product.
Prompt notification helps us investigate the matter efficiently and reduces the possibility of damage occurring after delivery.
Different product categories or manufacturer warranty programmes may prescribe different reporting periods. Customers are encouraged to inspect their products immediately upon delivery.
To be eligible for return or exchange, products should generally:
MyMobile reserves the right to assess the condition of returned products before approving a refund or exchange.
For hygiene, security, technical, or commercial reasons, certain products may not be eligible for return unless required by applicable law.
These may include:
Nothing in this section limits any statutory rights available to customers under applicable law.
If you receive:
please contact MyMobile as soon as reasonably possible.
Where appropriate, we may request:
Once verified, MyMobile will arrange an appropriate resolution, which may include replacement, exchange, repair, or refund depending on the circumstances.
Products that develop manufacturing defects may be covered under the applicable manufacturer’s warranty.
Where a manufacturing defect is confirmed, MyMobile may, depending on the circumstances:
Normal wear and tear does not constitute a manufacturing defect.
Refunds, exchanges, or free repairs will generally not be available where damage results from:
Customers remain responsible for caring for products in accordance with the manufacturer’s recommendations.
All returned products are subject to inspection by MyMobile or an authorised service partner.
During inspection, we may verify:
Inspection outcomes determine whether the request qualifies for repair, replacement, exchange, store credit, or refund.
Where appropriate, MyMobile may offer an exchange instead of a refund.
Exchanges may be available where:
If an identical replacement is unavailable, MyMobile may offer:
Approved refunds will generally be issued using the original payment method used to complete the purchase whenever reasonably possible.
Depending on the payment method, refunds may be processed through:
Refund processing times may vary depending on financial institutions and payment service providers.
Where a return results from:
MyMobile will generally bear the reasonable return shipping costs.
Where a return request is not due to an error on the part of MyMobile or the manufacturer, the customer may be responsible for any applicable shipping or handling charges.
Customers may request cancellation of an order before it has been dispatched.
Once an order has entered the shipping process or has been handed over to a courier, cancellation may no longer be possible.
If cancellation is approved before dispatch, any eligible refund will generally be processed using the original payment method.
Where products were purchased as part of:
the entire promotional arrangement may need to be returned before a full refund can be processed.
If promotional items are not returned where required, MyMobile reserves the right to deduct their reasonable value from any refund, where permitted by law.
To protect customers and the integrity of our business, MyMobile reserves the right to refuse return or refund requests where there is reasonable evidence of:
Where fraud is suspected, MyMobile may request additional verification before processing any claim.
Nothing contained in this Refund Policy limits, excludes, or replaces any rights or remedies that customers may have under applicable consumer protection laws of Sri Lanka.
Where mandatory legal rights provide greater protection than this Refund Policy, those legal rights shall prevail.
MyMobile reserves the right to amend, modify, or update this Refund Policy at any time to reflect:
Any revised policy becomes effective upon publication on the MyMobile website unless otherwise stated.
Customers are encouraged to review this page periodically.
If you have any questions regarding returns, exchanges, refunds, warranty claims, or this Refund Policy, please contact us.
MyMobile
Address:
Divine Cell Care (Private) Limited. No. 3-40 B, 3rd Level, Majestic City, Colombo 4, Sri
Lanka.
Email: Info@mymobile.lk
Telephone: (+94) 713 365 365
Website: www.mymobile.lk
Our customer support team will be pleased to assist you with any enquiries regarding your purchase.
By purchasing products through the MyMobile website, you acknowledge that you have read, understood, and agreed to this Refund Policy together with the MyMobile Terms and Conditions and Privacy Policy.