Welcome to MyMobile (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the MyMobile website, mobile services, customer account, and all products and services offered through our platform.
By accessing our website, creating an account, placing an order, or purchasing products from MyMobile, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must discontinue using our website and services immediately.
These Terms constitute a legally binding agreement between you (“Customer”, “User”, “you”, or “your”) and MyMobile.
For the purposes of these Terms:
Account means the customer profile created to access certain features of the MyMobile website.
Customer means any individual or organisation purchasing products through MyMobile.
Order refers to a request submitted by a customer to purchase one or more products.
Product refers to any smartphone, tablet, wearable device, accessory, electronic equipment, or other item offered for sale through MyMobile.
Website means the MyMobile online store and any associated digital platforms operated by MyMobile.
By using our website, you confirm that:
Customers may create an account to enjoy a more convenient shopping experience.
Your account may allow you to:
You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
You must notify MyMobile immediately if you suspect unauthorised access to your account.
We reserve the right to suspend or terminate accounts that are used fraudulently or in violation of these Terms.
MyMobile strives to ensure that all product information displayed on our website is accurate and up to date.
This includes:
However:
MyMobile reserves the right to correct any inaccuracies at any time without prior notice.
All products are offered subject to stock availability.
Adding a product to your shopping cart does not reserve that item.
If a product becomes unavailable after an order has been placed, MyMobile may:
We shall not be liable for any losses resulting from temporary or permanent product unavailability.
All prices displayed on the MyMobile website are stated in Sri Lankan Rupees (LKR) unless otherwise specified.
Prices may change without prior notice due to:
The applicable price will generally be the price displayed at the time your order is accepted by MyMobile.
If a pricing error is discovered before order acceptance, we reserve the right to cancel the order and notify you accordingly.
From time to time, MyMobile may offer:
Unless otherwise stated:
Where fraudulent or abusive use of promotions is identified, MyMobile reserves the right to cancel affected orders.
Submitting an order does not automatically create a legally binding sales contract.
After placing an order:
We reserve the right to reject or cancel any order for reasons including but not limited to:
MyMobile accepts payment methods that may include:
Payments are processed securely through authorised third-party payment service providers.
MyMobile does not store complete payment card details on its systems.
Orders requiring advance payment will not be processed until payment has been successfully authorised.
MyMobile delivers products within Sri Lanka through authorised delivery partners.
Delivery times displayed on the website are estimates only and may vary due to:
Customers are responsible for providing accurate delivery information.
If delivery cannot be completed because of incorrect customer information or repeated failed delivery attempts, additional delivery charges may apply.
Risk in the product passes to the customer upon successful delivery.
Ownership of products transfers only after full payment has been received.
Customers may request cancellation before the order has been dispatched.
Once an order has entered the shipping process or has been dispatched, cancellation may not be possible.
Approved cancellations involving prepaid orders will generally be refunded using the original payment method, subject to the MyMobile Refund Policy.
MyMobile reserves the right to cancel any order prior to dispatch where necessary.
Many products sold by MyMobile are covered by manufacturer warranties.
Warranty coverage depends on:
Warranty does not generally cover:
Customers should retain invoices and warranty documentation for future warranty claims.
Returns, exchanges, and refunds are governed by the MyMobile Refund Policy.
Customers are encouraged to review the Refund Policy before completing a purchase.
Nothing within these Terms limits any statutory rights available under applicable consumer protection laws.
Customers agree to:
Customers shall not:
Customers may voluntarily submit reviews regarding products purchased from MyMobile.
Reviews must:
MyMobile reserves the right to moderate, edit, decline, or remove reviews that violate these standards.
All intellectual property associated with the MyMobile website remains the property of MyMobile or its licensors.
This includes but is not limited to:
No part of the website may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission from MyMobile, except where permitted by applicable law.
Our website may contain links to third-party websites, manufacturers, payment providers, financing partners, or service providers.
These websites operate independently from MyMobile.
We do not control or endorse the content, privacy practices, products, or services offered by third parties and accept no responsibility for them.
Users access third-party websites entirely at their own risk.
MyMobile aims to maintain uninterrupted access to its website.
However, availability cannot be guaranteed at all times.
Temporary interruptions may occur due to:
MyMobile shall not be liable for losses arising from temporary website downtime.
To the maximum extent permitted by applicable law, MyMobile shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our website or the purchase of our products.
This includes, but is not limited to:
Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law, including liability arising from fraud, gross negligence, or death or personal injury caused by negligence where such exclusion is prohibited.
You agree to indemnify and hold harmless MyMobile, its directors, employees, agents, affiliates, and service providers against any claims, liabilities, damages, costs, or expenses arising from:
MyMobile shall not be responsible for delays or failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to:
Performance of affected obligations shall be suspended for the duration of the force majeure event.
Your use of the MyMobile website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our services, you also agree to the terms of the Privacy Policy.
MyMobile reserves the right to modify these Terms and Conditions at any time.
Changes become effective immediately upon publication on our website unless otherwise stated.
Customers are encouraged to review these Terms periodically.
Continued use of the website following the publication of revised Terms constitutes acceptance of those revisions.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any dispute arising from these Terms or the use of the MyMobile website shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka unless otherwise required by applicable law.
For any questions relating to these Terms and Conditions, please contact:
MyMobile
Address:
Divine Cell Care (Private) Limited. No. 3-40 B, 3rd Level, Majestic City, Colombo 4, Sri
Lanka.
Email: Info@mymobile.lk
Telephone: (+94) 713 365 365
Website: www.mymobile.lk
Our customer support team will make reasonable efforts to respond to your enquiry as promptly as possible.
By accessing the MyMobile website, creating an account, placing an order, or purchasing products through our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.